Komatsu signs multi-year deal with DHL in Australia to import over a million kg of machinery parts

DHL provides global airfreight, customs clearance and time definite international express services to support Komatsu’s turnkey after-market activities


SYDNEY, AUSTRALIA   –  Media OutReach  –  19 August 2019 – Komatsu, one of the world’s
leading global manufacturers and suppliers of technologically innovative
construction and mining equipment, has signed a new multi-year agreement with DHL Express and DHL Global Forwarding, two
divisions under Deutsche Post DHL Group. The world’s leading logistics company will
import more than a million kilograms of Komatsu machinery, equipment and spare
parts each year into Australia and New Zealand.

From left to right: Mr. George Lawson, Country Manager, DHL Global Forwarding Australia; Mr. Sean Taylor, CEO and Managing Director, Komatsu Australia Pty Limited; Mr. Gary Edstein, CEO and Senior Vice President, DHL Express Oceania

we transact in excess of 1.5 million stock keeping units (SKU) line sales in
Australia. Often, exceptional customer service comes down to having products
and parts precisely available when our customers need them,” said Sean Taylor, CEO
and Managing Director, Komatsu Australia Pty Limited. “Logistics is a key
component of our ability to deliver a first rate customer experience ensuring
that our supply chain is fully optimised.”


In close
coordination with Komatsu’s foreign offices and suppliers, DHL will provide
complete end-to-end air freight imports for Komatsu primarily from the US and
Japan to Australia across Komatsu’s three distribution centers in Sydney,
Brisbane and Perth. DHL will also manage the entire customs brokerage process,
as trade compliance and regulations become increasingly crucial in optimising
global supply chains.


“As the world’s leading express service provider, DHL
Express is proud to have supported Komatsu with time definite international
express services for more than a decade, and we are excited to continue our
partnership. Komatsu’s customers have come to expect minimal downtime from operating
their equipment, and DHL Express’ global network plays an important role in
ensuring critical parts and documentation get to them on time, wherever they
are,” said Gary Edstein, CEO and Senior Vice President, DHL Express Oceania.


Lawson, Country Manager, DHL Global Forwarding Australia, added, “The scale of Komatsu’s after-market business and their singular focus
on top customer service quality often translate to logistical challenges. Equally,
the freight involved is incredibly varied ranging from O-Rings weighing a few
grams to larger single components like shovel buckets.  All these make an efficient global logistics network
crucial to manage freight consolidation from international destinations, optimise
logistics costs and ensure timely deliveries.”


The announcement comes
as Komatsu taps on growth in non-residential construction and a turnaround in infrastructure-led engineering construction and Australia’s latest resources boom . Australia’s mining
exports increased above-average rates even after growth of nearly 20 percent per annum in recent years, and
despite the recent downturn the construction industry may return to growth territory with the government
budgeting for an A$75 billion investment to develop transport infrastructure by

50 Years DHL

In 2019 DHL is celebrating 50 years since the
company’s founding by three entrepreneurs in San Francisco in 1969. DHL began
as a disruptor to the traditional delivery industry, circumventing bureaucracy with
an innovative new service to deliver documents by air overnight. Since then,
DHL has grown into a globe-spanning family of DHL companies with about 380,000
employees in over 220 countries and territories that covers the entire spectrum
of logistics and supply chain services. DHL’s customer-centricity and can-do
culture have fueled five decades of innovation — from the DHL 1000, one of the first word processing computers in the world,
to using the purpose built StreetScooter, an environmentally friendly delivery
vehicle powered by an electric drive and developed by Deutsche Post DHL Group.
With the Mission 2050 commitment to reach zero group-wide emissions by 2050,
DHL is continuing to be a trailblazer in the logistics industry.


DHL — The logistics company
for the world

DHL is the leading global brand in the logistics industry. Our DHL family
of divisions offer an unrivalled portfolio of logistics services ranging from
national and international parcel delivery, e-commerce shipping and fulfillment
solutions, international express, road, air and ocean transport to industrial
supply chain management. With about 380,000 employees in more than 220
countries and territories worldwide, DHL connects people and businesses
securely and reliably, enabling global trade flows. With specialized solutions
for growth markets and industries including technology, life sciences and
healthcare, energy, automotive and retail, a proven commitment to corporate
responsibility and an unrivalled presence in developing markets, DHL is
decisively positioned as “The logistics company for the world”.


DHL is
part of Deutsche Post DHL Group. The Group generated revenues of more than 61
billion euros in 2018.


Komatsu  — Driven by your success

Komatsu is a world leader in the technology behind
state-of-the-art earthmoving, mining, construction and utility equipment. Today
we are a strong member of the worldwide Komatsu family with over 61,000
employees globally in more than 258 countries. In Australasia we support the
region with sales, service, support and parts facilities and are able to draw
on the global resources of Komatsu to ensure the ongoing success of our


Our people power our ideas, they drive our
development, they stand behind the innovations that lead to advances like
SMARTCONSTRUCTION, intelligent Machine Control, autonomous haulage systems and
hybrid technology – so that we can continue helping our customers best optimise
their Komatsu machines.

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